Real Estate SaaS Support Specialist (Salesforce)

Lone Wolf Technologies; Philippines; On-site; PHP 360,000 - 540,000; Full time

Job summary

Lone Wolf Real Estate Technologies, Inc. in the Philippines is seeking a proactive Support specialist to drive customer success on a Salesforce-powered platform. You will manage global cases, triage inquiries, and provide timely resolutions to minimize client downtime.

You will use the Knowledge Base, create how-to videos and documentation for new features, and ensure accurate updates under SLA guidelines. The role offers clear upward mobility toward Level 2 Support as you deepen product

Qualifications

• Experience working with Salesforce to manage and prioritize support tickets.
• Strong written and verbal communication with a customer-centric approach.
• Ability to analyze issues and follow structured troubleshooting processes.
• Familiarity with real estate concepts helps contextually.
• Willingness to pursue Salesforce certifications if not already held.

Responsibilities

• Manage Support Cases via Salesforce, triaging inquiries by urgency and impact.
• Provide clear resolution options and fix straightforward technical issues.
• Leverage Knowledge Base and contribute to user guides and videos.
• Maintain precise documentation and provide SLA-compliant customer updates.
• Escalate complex issues with thorough notes for Level 2 support.
• Assist onboarding by guiding new accounts through core features.

Skills

Analytical thinking

Written communication

Verbal communication

Self-motivated

Collaborative

Real estate industry knowledge

Education

Salesforce Administrator certification

Tools

Salesforce

Job description

Lone Wolf Real Estate Technologies, Inc. in the Philippines is seeking a proactive Support specialist to drive customer success on a Salesforce-powered platform. You will manage global cases, triage inquiries, and provide timely resolutions to minimize client downtime.

You will use the Knowledge Base, create how-to videos and documentation for new features, and ensure accurate updates under SLA guidelines. The role offers clear upward mobility toward Level 2 Support as you deepen product