Real Estate SaaS Support Specialist

StratifyIQ; Caloocan; Remote; PHP 343,053 - 411,663; Full time

Job summary

A technology company in Caloocan, Philippines, seeks a Customer Support Specialist to manage customer interactions and troubleshoot technical issues. Candidates should have a strong background in real estate and SaaS. Responsibilities include handling calls, managing setups in a test environment, conducting quality assurance, and following escalation protocols. This role offers a base pay of $6,000.00 - $7,200.00 per year and requires active learning and strong communication skills.

Qualifications

• Real estate background with strong communication skills.
• Experience with technical troubleshooting in a SaaS environment.

Responsibilities

• Handle inbound/outbound calls, including escalations and troubleshooting.
• Manage dashboard setup in a test environment, providing feedback to the development team.
• Conduct quality assurance tasks during downtime for continuous product improvement.
• Follow escalation protocols, alerting the designated manager for critical issues.
• Complete training: 40 hours over two weeks, including video sessions, mentoring, and role-playing exercises.

Skills

Strong communication skills

Technical troubleshooting in a SaaS environment

Job description

A technology company in Caloocan, Philippines, seeks a Customer Support Specialist to manage customer interactions and troubleshoot technical issues. Candidates should have a strong background in real estate and SaaS. Responsibilities include handling calls, managing setups in a test environment, conducting quality assurance, and following escalation protocols. This role offers a base pay of $6,000.00 - $7,200.00 per year and requires active learning and strong communication skills.