Specialist, Sales Support

Concentrix; Makati; Remote; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Paid Time Off

Life Insurance

Employee Assistance Program

Learning and Development Programs

Employee Assistance Program

Rewards and Recognition Programs

Wellness Incentive Program

Learning and Development Programs

Job summary

A prominent IT services company in the Philippines is looking for a Specialist in Sales Support. This entry-level position requires at least 1 year of relevant experience, strong communication skills, and proficiency in Microsoft Office. The role includes maintaining quote documentation, preparing contract renewals, and managing client information. Employees will work primarily in a virtual environment, needing a reliable internet connection and suitable workspace at home. The company offers various benefits, including health insurance and learning programs.

Qualifications

• 1+ year of relevant working experience.
• Experience learning new technology and data.
• Experience following scripts and processes according to contractual agreements.
• Ability to handle confidential information with integrity.
• Experience in administrative tasks, organizing detailed work materials, and prioritizing deadlines.

Responsibilities

• Maintain quote documentation with accurate pricing and configurations.
• Prepare quotes for contract renewals.
• Ensure the integrity of client information is maintained in database systems.
• Manage Excel (basic functions).
• Perform bookings (Purchase Order processing) and booking reconciliation.
• Handle medium to high priority escalation items.
• Focus on customer needs and communicate with Senior Sales Support staff and management
• Handle medium to high priority escalation items; escalates complex items to management
• Maintain Knowledge Base Tools, including a CRM
• Identify and report operational risks to management
• Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities as relevant to role

Skills

Knowledge of Microsoft products including Word and Excel (basic functions)

Skills for email, phone and video communication

Ability to handle confidential information with integrity

Experience in administrative tasks

Ability to identify and recommend corrective action for moderately complex issues

Tools

Microsoft Word

Microsoft Excel

CRM software

Database knowledge

Job description

Specialist, Sales Support

Concentrix Makati, National Capital Region, Philippines

Qualifications

• 1+ year of relevant working experience
• Knowledge of Microsoft products including Word and Excel (basic functions)
• Skills for email, phone and video communication
• Ability to handle confidential information with integrity
• Experience in administrative tasks, organizing detailed work materials, and prioritizing deadlines
• Ability to identify and recommend corrective action for moderately complex issues
• Experience following scripts and processes according to contractual agreements
• Experience learning new technology and data

Responsibilities

• Maintain quote documentation with accurate pricing and configurations
• Prepare quotes for contract renewals
• Ensure the integrity of client information is maintained in database systems
• Manage Excel (basic functions)
• Perform bookings (Purchase Order processing) and booking reconciliation
• Grow skill and expertise to conduct quality assurance and identify areas for improvement
• Focus on customer needs and communicate with Senior Sales Support staff and management
• Handle medium to high priority escalation items; escalates complex items to management
• Maintain Knowledge Base Tools, including a CRM
• Identify and report operational risks to management
• Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities as relevant to role

Benefits/Perks

• Health Insurance with Dental Coverage for Employees
• Paid Time Off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Rewards and Recognition Programs
• Wellness Incentive Program
• Learning and Development Programs

Virtual First

Concentrix is a Virtual First company; work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but an internet connection and a suitable home workspace are required. Employees must be within commutable distance (NCR, Cavite, Rizal, Laguna, and Bulacan) of the local office to attend when/if required by the company. Per PEZA regulations, the company must track and record the movement of all company‑owned work equipment; any movement of this equipment without prior approval is prohibited.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting