Customer Experience Agent - Entry Level

Concentrix; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

Concentrix is hiring an Advisor I, Customer Service in Makati to interface with customers via calls and online channels, delivering service and resolving routine issues per client requirements.

You will meet contractual KPIs, maintain knowledge of products, document interactions, and calmly handle inquiries. The role requires courtesy, strong written and verbal communication, attention to detail, teamwork, and flexibility to rotate shifts in a fast-paced environment. Training is provided.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Excellent written and verbal communication.
• Detail-oriented and dependable.
• Able to multitask in a fast-paced environment.
• Willing to rotate shifts as needed.

Responsibilities

• Adhere to KPIs to ensure quality service.
• Clarify requirements and provide resolutions.
• Listen attentively and build rapport with customers.
• Greet customers professionally.
• Maintain knowledge of products or services.
• Prepare accurate work and document accounts.
• Support customer satisfaction initiatives.
• Offer additional products or services.
• Document and retrieve information in call tracking system.
• Refer inquiries to published materials or senior staff.

Skills

Customer service

Communication

Computer skills

Teamwork

Patience

Adaptability

Multitasking

Education

High school diploma

Job description

Concentrix is hiring an Advisor I, Customer Service in Makati to interface with customers via calls and online channels, delivering service and resolving routine issues per client requirements.

You will meet contractual KPIs, maintain knowledge of products, document interactions, and calmly handle inquiries. The role requires courtesy, strong written and verbal communication, attention to detail, teamwork, and flexibility to rotate shifts in a fast-paced environment. Training is provided.