Customer Support Representative – Television Services

Metacom Careers; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Job summary

Metacom Careers in Quezon City, Philippines, seeks a Customer Support Representative for Television Services on-site. The role focuses on resolving inquiries, processing service requests, and providing basic troubleshooting to ensure a positive customer experience.

The ideal candidate will showcase strong communication, problem solving, and organizational skills, with no prior experience required. Training is provided, and the package includes a health plan, performance bonuses, and

Qualifications

• High school diploma or equivalent preferred.
• Excellent communication and problem-solving abilities.
• Ability to handle multiple inquiries with a friendly, professional attitude.

Responsibilities

• Assist customers with television service inquiries and billing questions.
• Provide basic troubleshooting for channels, signal issues, and equipment.
• Process account updates, service changes, payments, and other requests.
• Escalate complex issues to the appropriate department when needed.
• Maintain accurate records of interactions and outcomes in the system.
• Explain plans, promotions, and policies clearly to customers.
• Ensure high-quality service and customer satisfaction.

Skills

English language

Customer service

Problem solving

Organizational skills

Call center

Education

High School Diploma

Job description

Customer Support Representative - Television Services

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training

Job Responsibilities

Provided customer support for television services, handling account inquiries, billing concerns, service requests, and basic technical troubleshooting. Resolved customer issues professionally, processed account changes, documented interactions, and ensured a positive customer experience.

• Assisted customers with television service inquiries, account concerns, billing questions, and service requests.
• Provided basic troubleshooting assistance for TV channels, signal issues, connectivity, and equipment-related concerns.
• Processed account updates, service changes, payments, and other customer requests accurately.
• Investigated customer concerns and provided appropriate solutions while maintaining a professional and friendly approach.
• Explained television plans, features, promotions, and service policies clearly to customers.
• Documented customer interactions and service issues accurately in the company system.
• Escalated complex technical or account-related concerns to the appropriate department when necessary.
• Maintained excellent customer service and communication standards while handling multiple customer interactions.
• Followed company policies, procedures, and quality standards to ensure customer satisfaction.

English Language Customer Service Problem Solving Organizational Skills Call Centre