Customer Support Representative – Television Services

Metacom Careers; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Metacom Careers in Manila seeks a Customer Service Representative to support television services, handle account inquiries, billing concerns, service requests, and provide basic technical troubleshooting.

You will resolve customer issues professionally, document interactions, assist with TV channel and connectivity issues, explain plans and policies, ensuring a positive customer experience and adherence to quality standards.

Responsibilities

• Assisted customers with television service inquiries, account concerns, billing questions, and service requests.
• Provided basic troubleshooting assistance for TV channels, signal issues, connectivity, and equipment-related concerns.
• Processed account updates, service changes, payments, and other customer requests accurately.
• Investigated customer concerns and provided appropriate solutions while maintaining a professional and friendly approach.
• Explained television plans, features, promotions, and service policies clearly to customers.
• Documented customer interactions and service issues accurately in the company system.
• Escalated complex technical or account-related concerns to the appropriate department when necessary.
• Maintained excellent customer service and communication standards while handling multiple customer interactions.
• Followed company policies, procedures, and quality standards to ensure customer satisfaction.

Job description

Job Responsibilities

Provided customer support for television services, handling account inquiries, billing concerns, service requests, and basic technical troubleshooting. Resolved customer issues professionally, processed account changes, documented interactions, and ensured a positive customer experience.

• Assisted customers with television service inquiries, account concerns, billing questions, and service requests.
• Provided basic troubleshooting assistance for TV channels, signal issues, connectivity, and equipment-related concerns.
• Processed account updates, service changes, payments, and other customer requests accurately.
• Investigated customer concerns and provided appropriate solutions while maintaining a professional and friendly approach.
• Explained television plans, features, promotions, and service policies clearly to customers.
• Documented customer interactions and service issues accurately in the company system.
• Escalated complex technical or account-related concerns to the appropriate department when necessary.
• Maintained excellent customer service and communication standards while handling multiple customer interactions.
• Followed company policies, procedures, and quality standards to ensure customer satisfaction.