Television Services Support Specialist

Metacom Careers; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Job summary

Metacom Careers in Quezon City, Philippines, seeks a Customer Support Representative for Television Services on-site. The role focuses on resolving inquiries, processing service requests, and providing basic troubleshooting to ensure a positive customer experience.

The ideal candidate will showcase strong communication, problem solving, and organizational skills, with no prior experience required. Training is provided, and the package includes a health plan, performance bonuses, and

Qualifications

• High school diploma or equivalent preferred.
• Excellent communication and problem-solving abilities.
• Ability to handle multiple inquiries with a friendly, professional attitude.

Responsibilities

• Assist customers with television service inquiries and billing questions.
• Provide basic troubleshooting for channels, signal issues, and equipment.
• Process account updates, service changes, payments, and other requests.
• Escalate complex issues to the appropriate department when needed.
• Maintain accurate records of interactions and outcomes in the system.
• Explain plans, promotions, and policies clearly to customers.
• Ensure high-quality service and customer satisfaction.

Skills

English language

Customer service

Problem solving

Organizational skills

Call center

Education

High School Diploma

Job description

Metacom Careers in Quezon City, Philippines, seeks a Customer Support Representative for Television Services on-site. The role focuses on resolving inquiries, processing service requests, and providing basic troubleshooting to ensure a positive customer experience.

The ideal candidate will showcase strong communication, problem solving, and organizational skills, with no prior experience required. Training is provided, and the package includes a health plan, performance bonuses, and