Customer Support Representative

DSLC Data Support, Inc.; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company in Iloilo City seeks a representative with effective communication skills and a willingness to learn. You will engage with customers over the phone, solve problems, and maintain records of interactions. Candidates with a Senior High School diploma or Bachelor’s Degree are encouraged to apply. This full-time role requires night shifts.

Qualifications

• Completed Senior High School or a Bachelor’s Degree holder.
• With or without customer service work experience.
• Must be dynamic and open to new learnings.

Responsibilities

• Talk to customers over the telephone and understand their needs.
• Solve problems using available information.
• Maintain records of customer interactions and actions taken.

Skills

Effective communication in English

Basic computer navigation

Ability to learn dynamically

Education

Senior High School or Bachelor's Degree

Job description

On-site - Iloilo No Exp Required High/Senior High School Full-time

Job Description

• Completed Senior High School or a Bachelor’s Degree holder
• With or without customer service work experience
• Ability to communicate in English effectively
• Basic computer navigation skills
• Must be dynamic and open to new learnings
• Willing to work on a night shift

Tasks & Responsibilities

• Talk to customers over the telephone, present software value, and promptly recognize clients’ needs
• Solve routine and complex problems using provided information sources or through conceptual and innovative thinking, with or without supervision
• Recognize problems, collect and analyze data, establish facts, and draw valid conclusions with minimal supervision
• Work closely with the Supervisor on matters requiring escalation to the appropriate internal authority and issues needing immediate attention and resolution; provide special reports to the Supervisor as needed
• Take ownership of assigned cases, including documentation, follow-up calls, and maintaining records of customer interactions, transactions, inquiries, complaints, comments, and actions taken

Joven John Chan Epundolan

HR Manager DSLC Data Support, Inc.

Working Location

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