Customer Care Representative

Neksjob Philippines; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Comprehensive training and career development opportunities

Health insurance and other employee benefits

Positive work environment

Job summary

A leading BPO company in Iloilo City is looking for motivated individuals to join as Call Center Agents. This on-site role involves handling customer inquiries, providing information, and resolving issues to enhance customer satisfaction. Candidates should be High School graduates with strong communication skills. The company offers competitive salary, training, and a positive work environment.

Qualifications

• High School Graduate or Senior High School Graduate.
• Strong communication skills in verbal and written forms.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues promptly to ensure satisfaction.
• Document and update customer interactions in the system.

Skills

Strong communication skills

Excellent listening skills

Problem-solving skills

Ability to multitask

Basic computer skills

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

Job description

On-site - Iloilo No Exp Required High/Senior High School Full-time

Job Description

We are seeking motivated, customer-oriented individuals to join our team as Call Center Agents. As a key member of our customer service team, you will play a crucial role in delivering excellent service, addressing customer inquiries, and ensuring positive experiences for our clients.

• Handle inbound and outbound calls in a professional, courteous, and efficient manner.
• Provide accurate information to customers regarding products, services, and company policies.
• Resolve customer issues, complaints, or inquiries promptly and effectively, maintaining a high level of customer satisfaction.
• Follow company scripts, guidelines, and procedures to ensure consistency and quality in customer interactions.
• Document and update customer interactions in the system.
• Meet or exceed performance targets, including call handling time, quality scores, and customer satisfaction.
• Collaborate with other team members and departments to ensure efficient resolution of customer concerns.
• Attend training sessions and actively participate in ongoing skill development.

What We Offer :

• Competitive salary and benefits package.
• Comprehensive training and career development opportunities.
• Positive work environment with opportunities for advancement.
• Health insurance and other employee benefits.
• Fun and collaborative team culture.

If you\'re passionate about delivering great customer service and enjoy working in a supportive, fast-paced environment, we\'d love to hear from you!

Apply Now!

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• With or without BPO experience — we provide training for those new to the industry.
• Strong communication skills — verbal and written, with an ability to engage and relate to customers.
• Excellent listening skills and the ability to identify customer needs quickly.
• Ability to handle multiple tasks simultaneously and work under pressure.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in basic computer skills and MS Office applications.
• Willingness to work in shifting schedules, including evenings, weekends, and holidays if required.

Note: This posting may include only relevant information for candidates. If the position requires you to work overseas, please be vigilant and beware of fraud. Report suspected fraudulent actions during your job search.

• Withholds your ID
• Requires you to provide a guarantee or collects property