Customer Service Representative

TalentBuzz Recruitment Agency; Iloilo City; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

13th Month Pay

Health Maintenance Organization (HMO)

Job summary

A local recruitment agency in Iloilo City is hiring for a customer service associate. Candidates must have at least a High School diploma with BPO experience being beneficial. Fresh graduates are encouraged to apply. Responsibilities include addressing customer inquiries, maintaining records, and collaborating to enhance service processes. The role demands strong English proficiency and excellent problem-solving skills. Successful candidates will enjoy a full-time position with the required benefits.

Qualifications

• At least High School or Senior High School graduate with minimum 1 year of BPO international voice experience.
• Completed at least 2 years in college with a minimum of 6 months BPO international voice experience.
• Fresh graduates are welcomed if they demonstrate strong communication skills.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Communicate effectively with customers via phone, email, and chat.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve service processes.
• Assist with product knowledge and services to enhance customer experience.

Skills

Strong English language proficiency

Excellent customer service abilities

Analytical and problem-solving abilities

Good customer service orientation

Strong interpersonal communication skills

Attention to detail

Education

High school diploma or equivalent preferred

Job description

On-site - Iloilo No Exp Required High/Senior High School Full-time

Job Description

Provide exceptional customer service by addressing inquiries and resolving issues efficiently. Communicate effectively with customers via phone, email, and chat. Maintain accurate records of customer interactions and feedback. Collaborate with team members to improve service processes and elevate customer satisfaction. Assist with product knowledge and services to enhance customer experience.

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Requirements

• Educational Background – At least High School (HS) or Senior High School (SHS) graduate with minimum 1 year of BPO international voice experience
• OR completed at least 2 years in college with a minimum of 6 months BPO international voice experience
• We also welcome fresh graduates or candidates with no prior BPO experience, provided they demonstrate strong communication skills
• Willing to work onsite
• Amenable to shifting schedules
• Educational Qualifications: High school diploma or equivalent preferred
• Experience Level: 0–2 years

Responsibilities

• Strong English language proficiency (B2 level)
• Excellent customer service abilities
• Excellent analytical and problem-solving abilities
• Good customer service orientation
• Strong interpersonal and communication skills
• Solid analytical thinking and attention to detail