Customer Service Representative/ Onsite

Synlink Recruitment Outsourcing Co. Inc.; Iloilo City; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Incentives

HMO

Job summary

A recruitment outsourcing company located in Iloilo City is seeking a Customer Service Representative for an onsite role. This position requires a High School Graduate or College Graduate with strong communication skills, and welcomes applicants with or without experience. The representative will handle customer queries via calls, emails, or chats and must meet defined performance metrics. Competitive benefits include incentives and health insurance.

Qualifications

• HS Graduate or College Graduate.
• Willing to accept candidates with or without experience.
• Ability to communicate effectively.

Responsibilities

• Answer incoming calls, emails, or chats from customers in a professional and courteous manner.
• Resolve customer queries, complaints, and requests efficiently and accurately.
• Provide product/service information and help customers troubleshoot issues.
• Document all customer interactions in CRM or internal systems.
• Escalate unresolved issues to the appropriate departments or team leads.
• Meet or exceed performance metrics such as AHT, CSAT, FCR, and attendance.
• Follow company policies and procedures.

Skills

strong communications skills

Education

High School Graduate or College Graduate

Job description

Customer Service Representative (Onsite)

Synlink Recruitment Outsourcing Co. Inc.

On-site - Iloilo No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job Requirements

• HS Graduate or College Graduate
• with or without experience
• strong communications skills

Responsibilities

• Answer incoming calls, emails, or chats from customers in a professional and courteous manner.
• Resolve customer queries, complaints, and requests efficiently and accurately.
• Provide product/service information and help customers troubleshoot issues.
• Document all customer interactions in CRM or internal systems.
• Escalate unresolved issues to the appropriate departments or team leads.
• Meet or exceed performance metrics such as AHT (Average Handling Time), CSAT (Customer Satisfaction), FCR (First Call Resolution), and attendance.
• Follow company policies and procedures, especially regarding data security and customer privacy.