Customer Support Representative

Terasol Technologies Pvt. Ltd.; Hinoba-an; On-site; PHP 119,000 - 199,000; Full time

Job summary

Terasol Technologies Pvt. Ltd. invites applications for a Customer Care Support executive based in Ahmedabad. Fresher friendly, you will handle complaints, provide timely solutions and follow up to ensure satisfaction.

Your role includes answering calls and emails, understanding customer needs, and presenting information about services with clear communication in English, Hindi and Gujarati. A positive attitude and long-term commitment are essential.

Qualifications

• Graduate or postgraduate degree in any field except engineering.
• Experience in mutual fund industry or client handling preferred; fresher also eligible.
• Fluency in English, Hindi and Gujarati.
• Strong verbal communication and customer service orientation.
• Good documentation and follow-up skills.

Responsibilities

• Handle complaints and provide appropriate solutions within time limits.
• Respond to calls and emails from prospects and clients.
• Identify customer needs to improve satisfaction and upsell where appropriate.
• Maintain accurate records of interactions and follow-ups.
• Follow company guidelines and policies in every interaction.

Skills

Fluent English

Hindi

Gujarati

Communication skills

Multitasking

Problem solving

Education

Graduate degree

Postgraduate degree

Job description

We have opportunity for Customer Care Support / Customer Service

Job Location : Ambavadi ( Ahmedabad)

Fresher can also apply

Job timing : Day shft ( 6 days working, 1st, 3rd & 5th Saturday off)

Job Description :

We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions. Attracts potential customers by answering question suggesting information about services. Identify and assess customer’s needs to achieve satisfaction follow communication procedures, guidelines; policies.

Handling call and email inquiries /queries raise by the prospects & clients.

Accuracy, attention to detail and ability to explain complex information clearly and simply.

He who applies must have Product Knowledge, Quality Focus, Problem Solving,

Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing

Information and Multi-tasking.

Qualifications :

Minimum qualification required is graduate/post graduate degree in any field except engineering.

The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry orcandidate from any other industry with an experience to handle Clients. ( Fresher can also apply)

He/she should have a right attitude.

We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal Vocal communication skill in English.

Candidate should have be loyal, honest.

Candidate should have a long term vision & should be decision maker.