Multilingual Customer Care Specialist - Day Shift Fresher

Terasol Technologies Pvt. Ltd.; Hinoba-an; On-site; PHP 119,000 - 199,000; Full time

Job summary

Terasol Technologies Pvt. Ltd. invites applications for a Customer Care Support executive based in Ahmedabad. Fresher friendly, you will handle complaints, provide timely solutions and follow up to ensure satisfaction.

Your role includes answering calls and emails, understanding customer needs, and presenting information about services with clear communication in English, Hindi and Gujarati. A positive attitude and long-term commitment are essential.

Qualifications

• Graduate or postgraduate degree in any field except engineering.
• Experience in mutual fund industry or client handling preferred; fresher also eligible.
• Fluency in English, Hindi and Gujarati.
• Strong verbal communication and customer service orientation.
• Good documentation and follow-up skills.

Responsibilities

• Handle complaints and provide appropriate solutions within time limits.
• Respond to calls and emails from prospects and clients.
• Identify customer needs to improve satisfaction and upsell where appropriate.
• Maintain accurate records of interactions and follow-ups.
• Follow company guidelines and policies in every interaction.

Skills

Fluent English

Hindi

Gujarati

Communication skills

Multitasking

Problem solving

Education

Graduate degree

Postgraduate degree

Job description

Terasol Technologies Pvt. Ltd. invites applications for a Customer Care Support executive based in Ahmedabad. Fresher friendly, you will handle complaints, provide timely solutions and follow up to ensure satisfaction.

Your role includes answering calls and emails, understanding customer needs, and presenting information about services with clear communication in English, Hindi and Gujarati. A positive attitude and long-term commitment are essential.