Customer Support Executive ( Non-voice Process) Fresher Job

The Elite Job; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in the Philippines is seeking a Customer Support Executive (Non-voice Process). This role focuses on engaging customers through non-voice channels, resolving issues, and maintaining records. Ideal for graduates, especially freshers looking to start their career in customer support. Excellent communication skills and a customer-centric approach are essential for success in this position.

Qualifications

• Excellent written and verbal communication skills in English.
• A passion for delivering exceptional customer service.
• Ability to analyze and resolve customer issues efficiently.
• Flexibility to work in a dynamic environment and adapt to changing priorities.
• Collaborative mindset to work effectively within a team.
• Basic computer skills and familiarity with customer support software.

Responsibilities

• Engage with customers in a professional and courteous manner.
• Efficiently troubleshoot and resolve customer issues.
• Maintain accurate records of customer interactions.
• Stay updated on company products and services.
• Work closely with cross-functional teams.

Skills

Excellent written and verbal communication skills in English

Customer-Centric Approach

Problem-Solving

Adaptability

Team Player

Basic computer skills

Education

Graduates in any discipline

Job description

Welcome to The Elite Job, a renowned name in the industry dedicated to providing exceptional opportunities for career growth. As a leading player in [industry sector], our commitment to excellence has made us a preferred choice for both clients and employees alike.

Position: Customer Support Executive (Non-voice Process) - Fresher

Job Responsibilities:

Client Interaction: Engage with customers in a professional and courteous manner to address their queries and concerns through non-voice channels.

Problem Resolution: Efficiently troubleshoot and resolve customer issues, ensuring timely and satisfactory solutions.

Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference.

Product Knowledge: Stay updated on company products and services to provide accurate information to customers.

Collaboration: Work closely with cross-functional teams to ensure a seamless customer experience.

Required Skills:

Communication Skills: Excellent written and verbal communication skills in English.

Customer-Centric Approach: A passion for delivering exceptional customer service.

Problem-Solving: Ability to analyze and resolve customer issues efficiently.

Adaptability: Flexibility to work in a dynamic environment and adapt to changing priorities.

Team Player: Collaborative mindset to work effectively within a team.

Tech Savvy: Basic computer skills and familiarity with customer support software.

Qualifications:

• Graduates in any discipline
• Freshers are encouraged to apply

How to Apply:

If you are enthusiastic about joining a dynamic team and kickstarting your career with The Elite Job, please submit your resume and a cover letter highlighting your relevant skills and experiences to us.