Customer Support Executive

Grassroots Solutions & Services; Hinoba-an; On-site; PHP 167,000 - 279,000; Full time

Job summary

Grassroots Solutions & Services Pvt. Ltd. is hiring Customer Support Executives proficient in Hindi, Bengali, or Marathi to provide exceptional customer service through voice support.

The role involves handling customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction while meeting quality and productivity targets. You will handle inbound/outbound calls in Hindi, Bengali, or Marathi with basic English, record interactions in CRM, and follow defined

Qualifications

• 0–2 years of experience in Customer Support, BPO, Voice Process, or Call Centre preferred.
• Freshers with excellent communication skills are encouraged to apply.
• Fluency in Hindi, Bengali, or Marathi is mandatory.
• Basic communication skills in English.
• Good computer knowledge and typing skills.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound customer calls in Hindi, Bengali, or Marathi, along with basic English communication.
• Resolve customer queries, complaints, and service requests in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Record customer interactions and update CRM systems with complete and accurate information.
• Escalate unresolved issues to the appropriate teams as per defined processes.
• Follow up with customers to ensure timely issue resolution.
• Meet daily productivity, quality, and customer satisfaction targets.
• Adhere to company policies, SOPs, and information security guidelines.

Skills

Hindi

Bengali

Marathi

English basics

CRM

MS Office

Tools

CRM systems

MS Office

Job description

Grassroots Solutions & Services Pvt. Ltd. is hiring Customer Support Executives proficient in Hindi, Bengali, or Marathi to provide exceptional customer service through voice support. The role involves handling customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction while meeting quality and productivity targets.

• Handle inbound and outbound customer calls in Hindi, Bengali, or Marathi, along with basic English communication.
• Resolve customer queries, complaints, and service requests in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Record customer interactions and update CRM systems with complete and accurate information.
• Escalate unresolved issues to the appropriate teams as per defined processes.
• Follow up with customers to ensure timely issue resolution.
• Meet daily productivity, quality, and customer satisfaction targets.
• Adhere to company policies, SOPs, and information security guidelines.

Eligibility & Requirements

• 0–2 years of experience in Customer Support, BPO, Voice Process, or Call Centre is preferred.
• Freshers with excellent communication skills are encouraged to apply.
• Fluency in Hindi, Bengali, or Marathi is mandatory.
• Basic communication skills in English.
• Good computer knowledge and typing skills.
• Willingness to work in rotational shifts.

Preferred Skills

• Excellent verbal communication and active listening skills.
• Strong customer service and problem-solving abilities.
• Ability to handle customer escalations professionally.
• Basic knowledge of MS Office and CRM applications.
• Ability to work in a fast-paced and target-driven environment.