Customer Support Executive

Jain International Trade Organisation - India; Hinoba-an; On-site; PHP 147,000 - 367,000; Full time

Job summary

MULTIPLE COMPANY in Gurugram is hiring for a full-time Domestic and International Non-Voice Process role. This 100% onsite position welcomes freshers and candidates with 0–3 years of experience, with a 5-day week and day/night shifts in a desk-based setting.

You will handle real-time chat with customers, draft professional emails, and perform backend data updates using MS Excel, Google Sheets, and Gmail. Compensation ranges from ₹20,000 to ₹50,000 per month, with performance incentives.

Qualifications

• Freshers or candidates with 0–3 years of experience.
• Strong written communication via email and chat.
• Proficient with MS Excel and Google Sheets.
• Ability to follow processes and SLAs.

Responsibilities

• Manage real-time chat interactions with domestic and international customers to resolve service inquiries.
• Draft clear, professional email responses adhering to process SLAs and quality standards.
• Perform backend data updates, order processing, and record verification in company databases.
• Utilize MS Excel, Google Sheets, and Gmail for day-to-day operational tracking and communication.
• Escalate complex customer issues to senior tier support teams when necessary.
• Maintain target accuracy, response times, and customer satisfaction metrics.

Skills

Email Support

Live Chat Support

Backend Data Ops

MS Excel

Google Sheets

Gmail

Ticketing Systems

Data Entry

Job description

MULTIPLE COMPANY • Gurugram • Posted about 23 hours ago • Updated about 23 hours ago

Job Type: FullTimePermanent

Location: Gurugram

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements: No travel required. 100% Work from Office desk role in Gurgaon.

Skills:

Email Support, Live Chat Support, Backend Data Operations, MS Excel, Google Sheets, Gmail, Ticketing Systems, Data Entry

We are hiring candidates for full-time Domestic and International Non-Voice Process roles based at our Gurgaon office. This is a 100% non-voice role with zero calling responsibilities; associates handle customer support and data operations via chat, email, and backend systems. Both freshers and experienced candidates (0 to 3 years) are eligible. The role features a 5-day work week (Monday to Friday) with rotating day and night shifts, structured corporate training, and competitive compensation ranging from ₹20,000 to ₹50,000 per month plus performance incentives.

Responsibilities

• Manage real-time chat interactions with domestic and international customers to resolve service inquiries.
• Draft clear, professional email responses adhering to process SLAs and quality standards.
• Perform backend data updates, order processing, and record verification in company databases.
• Utilize MS Excel, Google Sheets, and Gmail for day-to-day operational tracking and communication.
• Escalate complex customer issues to senior tier support teams when necessary.
• Maintain target accuracy, response times, and customer satisfaction metrics.