Customer Support Pro: Growth, Training & Impact

MCI; Angeles; Hybrid; PHP 290,000 - 424,000; Full time

Benefits offered by this job

HMO Coverage plus a dependent

Salary increases based on performance

Company retreats and off-site events

Shuttle services

Bonuses and incentives

Job summary

MCI is hiring in Angeles City, PH for a customer support role handling email and chat with US accounts. You will resolve inquiries, follow scripts, and use knowledge bases to ensure first-contact resolution.

The position values reliability, quick learning, and the ability to work in a fast-paced environment, with shifts including weekends and holidays. Ideal candidates bring strong English skills, at least 6 months in email/chat support, and comfort with Windows and Microsoft Office.

Qualifications

• 18 years or older with a high school diploma or equivalent.
• Strong English reading, writing, and communication skills.
• Minimum of 6 months of email/chat customer support experience (US accounts preferred).
• Typing speed of 40+ WPM with 95% accuracy.
• Excellent comprehension and grammar (assessment scores >90%).
• Proficiency with Windows applications and ability to quickly learn new systems.
• Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with CRM platforms.
• Strong problem-solving, conflict resolution, and troubleshooting skills.
• Ability to multi-task, stay focused, and self-manage in a fast-paced environment.
• Team-oriented, customer-focused, and empathetic.
• Reliable and punctual with the ability to maintain a consistent schedule.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Respond to customers via email and chat in a courteous, timely, and professional manner.
• Understand customer needs, resolve inquiries, and ensure first-contact resolution whenever possible.
• Research systems to retrieve or update information, collaborating with other departments as needed.
• Follow client processes, scripts, and policies while maintaining a professional and customer-focused approach.
• Use training resources and knowledge bases to provide accurate responses.
• Handle and protect confidential and sensitive information appropriately.
• Escalate complex issues to supervisors or managers when required.
• Attend training sessions and review updates to stay current on program knowledge and system changes.
• Consistently meet attendance, schedule, and performance expectations.

Skills

English proficiency

Typing 40+ WPM

Customer-focused

Problem-solving

Teamwork

Reliability

Education

High school diploma or equivalent

Tools

CRM platforms

Windows applications

Microsoft Office

Chat/Email support tools

Job description

MCI is hiring in Angeles City, PH for a customer support role handling email and chat with US accounts. You will resolve inquiries, follow scripts, and use knowledge bases to ensure first-contact resolution.

The position values reliability, quick learning, and the ability to work in a fast-paced environment, with shifts including weekends and holidays. Ideal candidates bring strong English skills, at least 6 months in email/chat support, and comfort with Windows and Microsoft Office.