Customer Service Pro – Fast-Paced Support

PM Consulting; Philippines; On-site; PHP 268,000 - 424,000; Full time

Job summary

PM Consulting in the Philippines is seeking a Customer Service Representative who focuses on delivering an excellent customer experience across phone, email, and chat. You will handle inquiries, resolve issues, and process requests while meeting performance targets.

The role is onsite and requires adaptability to shift schedules, weekends, and holidays. You will stay updated on products and policies, document interactions, and collaborate with internal teams to ensure timely resolutions.

Qualifications

• High School diploma or equivalent required.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.
• Willing to work shifting schedules, weekends, and holidays.
• Onsite role in the Philippines.

Responsibilities

• Handle customer inquiries, concerns, and requests in a professional and timely manner.
• Provide accurate information regarding products, services, accounts, orders, or processes.
• Resolve customer issues through effective problem-solving and escalation when necessary.
• Maintain a high level of customer satisfaction and deliver a positive customer experience.
• Process customer transactions, requests, account updates, and other service-related activities accurately.
• Document customer interactions and maintain accurate records in the system.
• Follow company policies, procedures, quality standards, and data privacy guidelines.
• Meet performance metrics such as Average Handling Time (AHT), Quality, CSAT, Attendance, and Productivity.
• Collaborate with internal teams to address complex customer concerns and ensure timely resolution.
• Stay updated on company products, services, processes, and system changes.
• Perform other duties and responsibilities related to customer service operations as assigned.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Multitasking

Education

High School diploma

Tools

CRM software

Job description

PM Consulting in the Philippines is seeking a Customer Service Representative who focuses on delivering an excellent customer experience across phone, email, and chat. You will handle inquiries, resolve issues, and process requests while meeting performance targets.

The role is onsite and requires adaptability to shift schedules, weekends, and holidays. You will stay updated on products and policies, document interactions, and collaborate with internal teams to ensure timely resolutions.