Customer Support Pro — Flexible Scheduling & Growth

StaffSmart Outsourcing; Metro Manila; On-site; PHP 234,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Career progression

Flexible scheduling

Training & development

Wellness initiatives

Employee assistance programs

Incentives and recognition

Job summary

StaffSmart Outsourcing is seeking a dedicated Customer Service Representative to join our call center team in Quezon City and Manila. This full-time role focuses on delivering exceptional customer support across multiple channels and building strong client relationships.

You will resolve inquiries, maintain accurate records, and contribute to customer satisfaction while meeting performance targets. Training and development are provided to help you grow within the organization.

Qualifications

• Proven experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Ability to listen actively and respond with empathy.

Responsibilities

• Handle incoming customer inquiries via phone in a professional manner.
• Provide accurate information about products, services, and policies.
• Resolve issues promptly and escalate complex cases to supervisors when needed.
• Maintain detailed records of interactions in the company database.
• Follow procedures and quality standards to ensure compliance.
• Identify opportunities to upsell or cross-sell based on customer needs.
• Aim to meet KPIs such as call handling time and first-call resolution.
• Collaborate with team members to ensure seamless service.
• Participate in ongoing training to improve skills and product knowledge.

Skills

Customer service experience

Communication skills

Multitasking

Empathy

Product knowledge

Job description

StaffSmart Outsourcing is seeking a dedicated Customer Service Representative to join our call center team in Quezon City and Manila. This full-time role focuses on delivering exceptional customer support across multiple channels and building strong client relationships.

You will resolve inquiries, maintain accurate records, and contribute to customer satisfaction while meeting performance targets. Training and development are provided to help you grow within the organization.