Customer Care Specialist - Fast-Paced Support Pro

StaffSmart Outsourcing; Angeles; On-site; PHP 167,000 - 279,000; Full time

Job summary

StaffSmart Outsourcing invites applications for a Customer Service Representative based in Pampanga. This full-time role focuses on delivering exceptional customer support in a fast-paced call center environment and serving as the voice of our clients.

You will handle inquiries, provide product information, process requests and maintain detailed records while upholding quality standards and customer-first service.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong listening and empathy when assisting customers.
• Ability to work in a fast-paced, high-volume environment.
• Basic computer skills and learning new systems quickly.

Responsibilities

• Handle inbound and outbound customer calls with professionalism.
• Address inquiries, complaints and concerns promptly.
• Provide accurate information about products and services.
• Process customer requests, orders and transactions efficiently.
• Document interactions and maintain records in systems.
• Follow company protocols and maintain quality standards.
• Escalate complex issues to supervisors when needed.
• Contribute to team targets and performance metrics.
• Identify opportunities to enhance satisfaction and service.
• Collaborate with colleagues to support a positive team environment.

Skills

Excellent communication

Active listening

Empathy

Team player

Problem solving

Adaptability

Computer literacy

Education

High school diploma

Job description

StaffSmart Outsourcing invites applications for a Customer Service Representative based in Pampanga. This full-time role focuses on delivering exceptional customer support in a fast-paced call center environment and serving as the voice of our clients.

You will handle inquiries, provide product information, process requests and maintain detailed records while upholding quality standards and customer-first service.