Customer Support Specialist | Call Center Pro

StaffSmart Outsourcing; Quezon City; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Health insurance

Career progression

Flexible scheduling

Training & development

Job summary

StaffSmart Outsourcing is seeking a dedicated Customer Service Representative to join our call center team in a full-time role based in Quezon City and Manila. You will be the voice of our company, providing exceptional support through multiple channels and building positive relationships with clients.

You will handle inquiries, resolve issues, and maintain detailed records while meeting KPIs and collaborating with colleagues.

Qualifications

• Experience in customer service or call center environments (6 months preferred).
• Excellent verbal and written communication.
• Fluency in English and empathy for customers.

Responsibilities

• Handle incoming customer inquiries via phone in a courteous manner.
• Provide accurate information about products, services, and policies.
• Resolve issues promptly, escalate when necessary.
• Maintain detailed records of customer interactions in the database.
• Follow procedures and quality standards.
• Identify opportunities to upsell or cross-sell.
• Aim for key performance indicators like CSAT and first-call resolution.
• Collaborate with team and other departments.
• Participate in training and development programmes.

Skills

Customer service

Call center

Communication skills

Multitasking

Job description

StaffSmart Outsourcing is seeking a dedicated Customer Service Representative to join our call center team in a full-time role based in Quezon City and Manila. You will be the voice of our company, providing exceptional support through multiple channels and building positive relationships with clients.

You will handle inquiries, resolve issues, and maintain detailed records while meeting KPIs and collaborating with colleagues.