Customer Support & Order Ops Specialist

Blueclip

Philippines

On-site

PHP 300,000 - 420,000

Full time

11 days ago

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Job summary

Blueclip is seeking a Customer Support & Order Operations Specialist in the Philippines to own customer issues, manage order inquiries, and coordinate with logistics partners. You will de‑escalate conversations, process refunds strategically, and leverage AI tools to assist with multilingual responses.

Daily order monitoring and proactive issue resolution are essential, with independent work and strong communication throughout.

Qualifications

Must have excellent written English and clear communication skills.
Ability to handle multiple orders and monitor progress with high attention to detail.
Comfortable working independently and taking initiative without instructions.
Familiarity with AI tools to understand and respond in diverse languages.

Responsibilities

Handle customer support primarily through email, including complaints, refund requests, delivery issues, and general order questions.
De-escalate conversations and communicate confidently with frustrated customers.
Strategically process refunds, including partial refunds or product retention when appropriate.
Use AI tools to understand responses in languages you may not fluently speak.
Monitor shipments daily to ensure progress and progress tracking of orders.
Proactively contact customers, logistics partners, warehouses, or other relevant parties to resolve issues.
Keep track of open customer/order issues until resolution.