Retail Customer Experience Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 240,000 - 320,000; Full time

Job summary

Recruitify_HR is seeking an customer service representative in the Philippines, Metro Manila, to handle inbound inquiries and assist customers with online orders, deliveries, returns, and refunds.

You will provide product and policy information, update customer accounts, document interactions, and escalate complex issues to the appropriate department while maintaining high service quality and satisfaction targets.

Qualifications

• Handle inbound customer inquiries related to retail products and services.
• Assist customers with online orders, deliveries, returns, exchanges, and refunds.
• Provide accurate information about products, pricing, promotions, and store policies.
• Process customer requests and account updates efficiently.
• Resolve customer concerns while delivering outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex customer concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Responsibilities

• Handle inbound customer inquiries related to retail products and services.
• Assist customers with online orders, deliveries, returns, exchanges, and refunds.
• Provide accurate information about products, pricing, promotions, and store policies.
• Process customer requests and account updates efficiently.
• Resolve customer concerns while delivering outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex customer concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Recruitify_HR is seeking an customer service representative in the Philippines, Metro Manila, to handle inbound inquiries and assist customers with online orders, deliveries, returns, and refunds.

You will provide product and policy information, update customer accounts, document interactions, and escalate complex issues to the appropriate department while maintaining high service quality and satisfaction targets.