Sales Support & Operations Analyst

RELX; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

RELX in the Philippines seeks a Sales Support professional to assist sales representatives and channel partners with order processing, quotes, information management, training, and financing.

You will follow established processes, identify issues, and contribute to improvements while maintaining data integrity and security. Strong communication and quick learning are essential in a production-based environment.

Qualifications

• Bachelor’s degree or completed at least 2 years of college with no back subjects.
• 15+ WPM? (not included)

Responsibilities

• Respond to customer requests via email.
• Provide customers with product and service information.
• Follow up on inquiries to ensure resolution.
• Identify trends in operations and alert supervisor.
• Research and resolve customer issues using the appropriate system.
• Maintain security and privacy of data.
• Prepare reports or provide data as needed in Operations.
• Perform data entry.
• Recommend process improvements.
• Assist in training new associates.
• Attend virtual calls and meetings as required.

Skills

Excellent communication

Typing 45 WPM

MS Office proficiency

Attention to detail

Problem solving

English reading comprehension

Interpersonal skills

Analytical skills

Fast learner

Time management

Education

Bachelor’s degree or completed at least 2 years in college

Tools

MS Office

Job description

RELX in the Philippines seeks a Sales Support professional to assist sales representatives and channel partners with order processing, quotes, information management, training, and financing.

You will follow established processes, identify issues, and contribute to improvements while maintaining data integrity and security. Strong communication and quick learning are essential in a production-based environment.