Customer Support Specialist

Blueclip; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Blueclip is seeking a Customer Support & Order Operations Specialist in the Philippines to own customer issues, manage order inquiries, and coordinate with logistics partners. You will de‑escalate conversations, process refunds strategically, and leverage AI tools to assist with multilingual responses.

Daily order monitoring and proactive issue resolution are essential, with independent work and strong communication throughout.

Qualifications

• Must have excellent written English and clear communication skills.
• Ability to handle multiple orders and monitor progress with high attention to detail.
• Comfortable working independently and taking initiative without instructions.
• Familiarity with AI tools to understand and respond in diverse languages.

Responsibilities

• Handle customer support primarily through email, including complaints, refund requests, delivery issues, and general order questions.
• De-escalate conversations and communicate confidently with frustrated customers.
• Strategically process refunds, including partial refunds or product retention when appropriate.
• Use AI tools to understand responses in languages you may not fluently speak.
• Monitor shipments daily to ensure progress and progress tracking of orders.
• Proactively contact customers, logistics partners, warehouses, or other relevant parties to resolve issues.
• Keep track of open customer/order issues until resolution.

Skills

Excellent written English

Strong communication

Attention to detail

Independent working

AI tools usage

Tools

ChatGPT

Claude

Gemini

Job description

Blueclip is looking for a Customer Support & Order Operations Specialist to join the team of a fast-growing e-commerce business.

We are looking for someone who can take ownership of customer issues, control difficult conversations, track orders relentlessly, and make sure problems are solved before they become bigger problems.

What You'll Do

• Handle customer support primarily through email, including complaints, refund requests, delivery issues, and general order questions.
• Communicate confidently with frustrated or angry customers and de-escalate difficult situations.
• Handle refund requests strategically for example, finding solutions such as partial refunds or keeping the product when appropriate.
• Use AI tools to understand and respond to customers in languages you may not speak fluently.
• Monitor orders every day and make sure shipments are progressing as expected.
• Proactively contact customers, logistics partners, warehouses, or other relevant parties to resolve issues.
• Keep track of open customer/order issues until they are actually resolved.

What We're Looking For

• Previous experience in Customer Support, E-commerce Operations, Order Management, Logistics Support, or a similar role.
• Excellent written English and strong communication skills.
• Strong attention to detail and the ability to monitor many orders without losing track.
• Comfortable working with AI tools such as ChatGPT, Claude, Gemini, or similar tools.
• Willingness and ability to use AI to understand and respond to messages written in languages other than English.
• Comfortable working independently and taking action without waiting for instructions.

The ideal schedule would be approximately:

There can be some flexibility depending on business needs.

If you're a high-energy customer support professional who loves solving problems and getting things done, we'd love to meet you.