Customer Support & Growth Advocate

New Media Services Pty Ltd; Baguio; On-site; PHP 279,000 - 446,000; Full time

Job summary

New Media Services Pty Ltd is seeking a Customer Support representative in the Philippines to manage inbound/outbound conversations in English across phone, email, and chat. You will qualify leads, provide product information, and support business growth through excellent service.

Responsibilities include handling inquiries, updating CRM data, and coordinating with internal teams to resolve issues and meet targets. Shift work and weekends may be required as business needs dictate.

Qualifications

• Excellent verbal and written communication in English.
• Strong customer service orientation with interpersonal and problem-solving skills.
• Comfortable handling objections and following scripts.
• Experience in customer service or related roles is an advantage.
• Experience using CRM platforms and scheduling tools is preferred.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat in English.
• Conduct outbound calls to prospective clients and represent products and services professionally.
• Address inquiries, resolve concerns, and ensure timely follow-up.
• Qualify leads and schedule appointments or meetings.
• Record and maintain accurate customer data in CRM and systems.
• Collaborate with internal teams to resolve complex customer concerns.

Skills

English communication

Customer service

Objection handling

CRM software

Time management

Team collaboration

High-pressure handling

Shift work

Education

No degree required

Tools

CRM platforms

Scheduling tools

Job description

New Media Services Pty Ltd is seeking a Customer Support representative in the Philippines to manage inbound/outbound conversations in English across phone, email, and chat. You will qualify leads, provide product information, and support business growth through excellent service.

Responsibilities include handling inquiries, updating CRM data, and coordinating with internal teams to resolve issues and meet targets. Shift work and weekends may be required as business needs dictate.