Customer Service & Solutions Specialist

WorkMatePro; Philippines; Remote; Confidential; Full time

Job summary

WorkMatePro in the Philippines is seeking a Customer Service Representative (CSR) to provide professional support to customers across industries via phone, email, and chat. The role emphasizes strong English communication and a reliable, customer-focused approach.

Responsibilities include handling inquiries, processing requests, and maintaining accurate records in CRM. Experience with CRM and standard business software is a plus, and the team collaborates with internal departments to resolve

Qualifications

• At least 1 year of relevant customer service or client-facing experience.
• Strong verbal and written English communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries through phone, email, chat, and other communication channels.
• Provide accurate information regarding products, services, accounts, or customer concerns.
• Resolve customer issues professionally and elevate complex concerns when necessary.
• Assist with sales inquiries, product/service recommendations, and follow-ups.
• Process customer requests, documentation, appointments, orders, or account updates.
• Maintain accurate customer records and update information in CRM or internal systems.
• Follow company policies, procedures, and service standards.
• Coordinate with internal teams to ensure customer concerns are properly addressed.
• Handle sensitive customer information with professionalism and confidentiality.
• Meet established customer service, productivity, and quality targets.

Skills

Customer service

Communication

CRM

Multitasking

Tools

CRM systems

Microsoft Office/Google Workspace

Job description

WorkMatePro in the Philippines is seeking a Customer Service Representative (CSR) to provide professional support to customers across industries via phone, email, and chat. The role emphasizes strong English communication and a reliable, customer-focused approach.

Responsibilities include handling inquiries, processing requests, and maintaining accurate records in CRM. Experience with CRM and standard business software is a plus, and the team collaborates with internal departments to resolve