Customer Service Pro - Philippines (Growth & Flexibility)

Maven Advantage, Inc; Antipolo; On-site; PHP 900,000 - 945,000; Full time

Benefits offered by this job

Competitive compensation

Inclusive culture

Growth opportunities

Work-life balance

Job summary

Maven Advantage, Inc. is hiring a Customer Service Representative in Antipolo, Philippines to deliver excellent support across phone, email, and chat channels. You will resolve inquiries, document interactions, and help improve processes in a fast-paced team environment.

The role requires strong verbal and written communication, solid problem-solving skills, and proficiency with CRM software and MS Office. Competitive pay and a supportive culture await you.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong problem-solving abilities and the capacity to think quickly under pressure.
• Highly organized, capable of managing multiple tasks simultaneously.
• Proficiency with CRM software and MS Office or equivalent tools.

Responsibilities

• Deliver outstanding customer service via phone, email, chat, and other channels, ensuring timely resolutions.
• Understand customer needs and provide effective solutions while maintaining a positive attitude.
• Collaborate with other departments to resolve issues and improve customer experience.
• Document interactions and resolutions accurately in the CRM system and prepare performance reports.

Skills

Verbal communication

Written communication

Problem solving

CRM proficiency

MS Office proficiency

Tools

CRM software

MS Office

Job description

Maven Advantage, Inc. is hiring a Customer Service Representative in Antipolo, Philippines to deliver excellent support across phone, email, and chat channels. You will resolve inquiries, document interactions, and help improve processes in a fast-paced team environment.

The role requires strong verbal and written communication, solid problem-solving skills, and proficiency with CRM software and MS Office. Competitive pay and a supportive culture await you.