Chat Support Specialist – Onsite, Growth & Incentives

Sapient Global Services; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive pay with incentives

Career growth opportunities

Dynamic team environment

Job summary

A dynamic support services company in Metro Manila is seeking Non-Voice Customer Service Representatives to manage customer inquiries through chat, email, or messaging platforms. Responsibilities include providing accurate information and resolving issues without phone interaction. Candidates should possess strong written English skills and be detail-oriented. The role offers competitive pay, incentives, and opportunities for career growth within a supportive team environment.

Qualifications

• Must be a High School or Senior High School graduate.
• Strong written communication skills in English are essential.
• Detail-oriented, solution-focused, and highly customer-focused.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information about products and services.
• Resolve issues efficiently and professionally.
• Document all interactions in the system.
• Escalate complex concerns to supervisors.
• Maintain quality and customer satisfaction metrics.

Skills

Strong written English communication

Detail-oriented

Solution-driven

Customer-focused

Basic computer skills

Education

High School or Senior High School graduate (College preferred)

Job description

A dynamic support services company in Metro Manila is seeking Non-Voice Customer Service Representatives to manage customer inquiries through chat, email, or messaging platforms. Responsibilities include providing accurate information and resolving issues without phone interaction. Candidates should possess strong written English skills and be detail-oriented. The role offers competitive pay, incentives, and opportunities for career growth within a supportive team environment.