Customer Support for Telco Account (High Salary)

TORCH Solutions; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in the Philippines is seeking dedicated individuals to join their dynamic customer service team in Davao City. This full-time role involves providing exceptional support to Telco clients, ensuring customers have a positive experience. Ideal candidates will have previous experience in customer service, strong communication skills, and a genuine passion for delivering great customer service. Join this exciting opportunity to build your career in a fast-paced environment.

Qualifications

• Previous experience in a call centre or customer service environment, preferably in the telecommunications industry.
• Strong communication and interpersonal skills with the ability to build rapport with customers.
• Excellent problem-solving and critical thinking skills.

Responsibilities

• Handle inbound customer calls and inquiries with professionalism and empathy.
• Promptly address and resolve customer issues and complaints.
• Provide up-to-date product and service information to customers.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Adaptability

Customer service experience

Job description

Join our dynamic customer service team in Davao City. As part of our full-time team, you will be providing exceptional support to our Telco clients, delivering an outstanding experience to their customers. This is an exciting opportunity to build your career in the fast-paced world of customer service and telecommunications.

What you’ll be doing

• Handle inbound customer calls and inquiries with professionalism and empathy
• Promptly address and resolve customer issues and complaints
• Provide up-to-date product and service information to customers
• Accurately document customer interactions and follow internal processes
• Collaborate with team members to share best practices and improve processes
• Continuously seek opportunities to enhance the customer experience

What we’re looking for

• Previous experience in a call centre or customer service environment, preferably in the telecommunications industry
• Strong communication and interpersonal skills with the ability to build rapport with customers
• Excellent problem-solving and critical thinking skills to effectively handle customer inquiries.
• Proficiency in English, both verbal and written
• Adaptability and the willingness to learn in a fast-paced, dynamic environment
• A genuine passion for delivering exceptional customer service