Telco Customer Support Specialist - Inbound & Care

TORCH Solutions; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in the Philippines is seeking dedicated individuals to join their dynamic customer service team in Davao City. This full-time role involves providing exceptional support to Telco clients, ensuring customers have a positive experience. Ideal candidates will have previous experience in customer service, strong communication skills, and a genuine passion for delivering great customer service. Join this exciting opportunity to build your career in a fast-paced environment.

Qualifications

• Previous experience in a call centre or customer service environment, preferably in the telecommunications industry.
• Strong communication and interpersonal skills with the ability to build rapport with customers.
• Excellent problem-solving and critical thinking skills.

Responsibilities

• Handle inbound customer calls and inquiries with professionalism and empathy.
• Promptly address and resolve customer issues and complaints.
• Provide up-to-date product and service information to customers.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Adaptability

Customer service experience

Job description

A leading customer service provider in the Philippines is seeking dedicated individuals to join their dynamic customer service team in Davao City. This full-time role involves providing exceptional support to Telco clients, ensuring customers have a positive experience. Ideal candidates will have previous experience in customer service, strong communication skills, and a genuine passion for delivering great customer service. Join this exciting opportunity to build your career in a fast-paced environment.