Customer Care Associate - Billing and Sales

BPO International, Inc.; Davao City; Sur place; PHP 300 000 - 420 000; Plein temps

Résumé du poste

BPO International, Inc. is seeking a Customer Service Representative for an International Telco Account in Davao City.

The role focuses on billing and sales support, helping customers with billing concerns, account updates, and service inquiries while recommending suitable packages. You will handle inquiries across mobile, internet, and voice services, identify upsell opportunities, maintain accurate records, and ensure compliance with privacy and performance standards.

Qualifications

• Senior High School diploma or equivalent; college education is an advantage.
• Experience in customer service, telecommunications, billing, or sales is preferred.
• Strong verbal English with international customers.
• Able to communicate with customers in a professional manner.
• Comfortable discussing service plans, explaining charges, and recommending products or upgrades.
• Demonstrates problem-solving, attention to detail, and ability to manage multiple concerns.
• Basic computer proficiency and ability to navigate customer management systems.
• Willing to work onsite in Davao City with shifting schedules.

Responsabilités

• Handle inquiries regarding mobile, internet, telephone, and other telecommunications services.
• Review billing statements, explain charges, process payments, and resolve discrepancies or disputes.
• Update account information, modify service plans, and manage service-related requests.
• Provide information on available packages, promotions, upgrades, and additional services.
• Identify sales opportunities through product recommendations, upselling, and cross-selling.
• Address customer complaints professionally and work toward timely, satisfactory resolutions.
• Maintain accurate customer records and document transactions using the company's systems.
• Follow account guidelines, data privacy requirements, and performance standards.
• Coordinate with support teams when escalation is needed.

Connaissances

Verbal communication

Customer focus

Problem solving

Attention to detail

Multitasking

Basic computer skills

Formation

Senior High School diploma

College education advantageous

Outils

CRM systems

Description du poste

Customer Service Representative - Billing & Sales (International Telco Account)

Job Summary

We are looking for customer-focused individuals to join our team as Customer Service Representatives supporting an international telecommunications account. The successful candidate will assist customers with billing concerns, account-related requests, and service inquiries while identifying suitable products and service options to enhance the customer experience.

Key Responsibilities

• Handle incoming customer inquiries regarding mobile, internet, telephone, and other telecommunications services.
• Review billing statements, explain charges, process payments, and assist with billing discrepancies or disputes.
• Help customers update account information, modify service plans, and manage service-related requests.
• Provide clear information about available packages, promotions, upgrades, and additional services based on customer needs.
• Identify appropriate sales opportunities through product recommendations, upselling, and cross-selling.
• Address customer complaints professionally and work toward timely, satisfactory resolutions.
• Maintain accurate customer records and document transactions using the company's systems.
• Follow account guidelines, data privacy requirements, and established service and sales performance standards.
• Coordinate with the appropriate support teams when concerns require further investigation or escalation.

Qualifications

• At least a Senior High School graduate or equivalent; college-level education or a college degree is an advantage.
• Previous experience in customer service, telecommunications, billing, or sales is preferred.
• Strong verbal communication skills and the ability to communicate effectively with international customers in English.
• Customer-oriented, patient, and capable of handling concerns in a professional manner.
• Comfortable discussing service plans, explaining charges, and recommending relevant products or upgrades.
• Demonstrates problem-solving skills, attention to detail, and the ability to manage multiple customer concerns.
• Basic computer proficiency and the ability to navigate customer management systems.
• Willing to work onsite in Davao City and follow a shifting work schedule.

Preferred Experience

• Exposure to international telecommunications accounts.
• Familiarity with mobile, broadband, cable, or telephone services.
• Experience in billing resolution, payment processing, account retention, or sales-driven customer service.

Work Setup

• Location: Davao City
• Work Arrangement: Onsite
• Account: International Telecommunications - Billing and Sales
• Schedule: Shifting schedule, including weekends or holidays as required by the account.