Massive Hiring Customer Support Specialist (Telco Account)

TORCH Solutions; Philippines; On-site; PHP 711,000 - 852,000; Full time

Benefits offered by this job

Open for no experience

Up to 70k monthly (incl. incentives)

Sign-on bonus 20k

Free food onsite

Job summary

TORCH Solutions in Cagayan de Oro, Misamis Oriental, is hiring a Customer Support Specialist for a Telco account. You will handle inquiries, provide technical and billing support, and document interactions to ensure high-quality service.

The role requires a high school diploma or equivalent, strong communication skills, and the ability to multitask in a fast-paced environment. Open to candidates with no experience; attractive incentives and a sign-on bonus are offered.

Qualifications

• High school diploma or equivalent required; tertiary qualifications are a plus.
• Customer service experience in a call centre or similar role is preferred.
• Good verbal and written communication skills with ability to explain technical concepts clearly.
• Ability to listen actively and empathize with customer concerns.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide technical support and troubleshoot telecommunications services.
• Process billing inquiries, payment arrangements, and account adjustments.
• Document interactions accurately in the call centre system.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Active listening

Technical troubleshooting

Education

High school diploma or equivalent

Tools

Call-centre software

Office applications

Job description

We are undertaking massive hiring for the position of Customer Support Specialist focusing on a Telco Account. This is a full-time role based in Cagayan de Oro, Misamis Oriental. As a Customer Support Specialist, you will be at the forefront of our customer service operations, providing technical and billing support to telecommunications customers. This role is strategically important to TORCH Solutions as it directly impacts customer satisfaction, retention, and the reputation of our telco partner. You will be part of a dynamic team committed to delivering world-class customer experiences through efficient problem-solving and professional communication.

Key responsibilities

• Handle inbound and outbound customer inquiries via telephone, email, and chat channels with professionalism and efficiency
• Provide technical support and troubleshooting for telecommunications services, including connectivity issues, account setup, and service features
• Process customer billing inquiries, payment arrangements, and account adjustments accurately and promptly
• Document all customer interactions in the call centre management system with accurate and detailed notes

• Follow company policies, procedures, and quality standards consistently throughout all customer interactions

• Identify opportunities to cross-sell or upsell products and services in line with company objectives
• Participate in ongoing training and development programmes to enhance product knowledge and customer service skills

What we're looking for

• High school diploma or equivalent qualification at minimum; additional tertiary qualifications are advantageous
• Proven customer service experience in a call-centre environment or similar customer-facing role
• Excellent verbal and written communication skills with the ability to explain complex technical concepts clearly
• Strong active listening skills and empathy for customer concerns
• Ability to multitask and prioritise effectively whilst managing multiple customer interactions
• Proficiency with computer systems, call-centre software, and standard office applications
• Problem-solving mindset with the ability to think critically and make sound decisions under pressure

Perks and Benefits:

OPEN FOR NO EXPERIENCE
Up to 70k monthly earning (includes night differential, account incentives, allowance)
Up to 20K Sign-on Bonus
Free Food Onsite

Get chance to win in the raffle promo: iPad,chocolates, vouchers, rice packs, microwave
5 Sacks of rice for Passed FI candidates