Now Hiring! Telco Acc. (CSR) – Davao Site

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 234,000 - 280,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Davao City is hiring dedicated Customer Service Representatives for a Telecommunications account. This onsite role handles inbound and outbound calls, assisting customers with inquiries, billing issues, and service requests while delivering high-quality support.

Qualified candidates are HS graduates (old or new curriculum), with or without BPO experience. Strong communication skills and willingness to work shifting schedules, including weekends,

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• With or without BPO experience
• Customer service or call center experience is an advantage
• Good verbal and written communication skills
• Willing to work onsite in Davao
• Willing to work shifting schedules, including weekends and holidays
• Must be willing to start within the hiring period

Responsibilities

• Handle inbound and outbound calls from customers
• Address inquiries and resolve customer concerns promptly
• Assist with account, billing, and service-related requests
• Provide basic troubleshooting and appropriate solutions
• Process customer requests and update account information accurately
• Document interactions and maintain accurate records
• Follow company policies, procedures, and quality standards
• Deliver professional and excellent customer service throughout each interaction

Skills

Verbal communication

Written communication

Customer service orientation

Willing to work onsite in Davao

Education

High School Diploma (HS)

Job description

We are hiring Customer Service Representatives for a Telecommunications account in Davao. This is an onsite position open to shifters, with a package of up to ₱23,000. Successful candidates will assist customers with inquiries, account concerns, service requests, and troubleshooting while delivering excellent customer support through inbound and outbound calls.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

• With or without BPO experience

• Customer service or call center experience is an advantage

• Good verbal and written communication skills

• Willing to work onsite in Davao

• Willing to work shifting schedules, including weekends and holidays

• Must be willing to start within the hiring period

Key Responsibilities

• Handle inbound and outbound calls from customers

• Address inquiries and resolve customer concerns promptly

• Assist with account, billing, and service-related requests

• Provide basic troubleshooting and appropriate solutions

• Process customer requests and update account information accurately

• Document interactions and maintain accurate records

• Follow company policies, procedures, and quality standards

• Deliver professional and excellent customer service throughout each interaction