Customer Support for Telco Account

TORCH Solutions; Cebu City; On-site; PHP 240,000 - 320,000; Full time

Job summary

TORCH Solutions is seeking a Customer Support Telco Account to join our team in Cagayan de Oro. You will handle inbound customer inquiries and provide technical support for telecommunications products and services, ensuring timely and courteous resolution.

The role emphasizes accurate documentation, escalation where needed, and contributing to team training and process improvements to enhance the customer experience.

Qualifications

• HS graduate (old curriculum) or SHS graduate
• At least 6 months CCE/Call Center Experience
• Excellent communication skills

Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing prompt and courteous service.
• Troubleshoot and resolve technical issues related to telecommunication products and services.
• Accurately document customer interactions and maintain detailed records of resolutions.
• Identify and escalate complex issues to the appropriate team or subject matter experts.
• Proactively suggest process improvements and identify opportunities to enhance the customer experience.
• Contribute to the continuous training and development of the customer support team.

Skills

Excellent communication skills

Education

HS/SHS Graduate (old curriculum)

Job description

Are you passionate about providing excellent customer service and resolving customer queries efficiently? We are seeking a talented Customer Support Telco Account to join our dynamic team in Cagayan de Oro, Misamis Oriental. In this full‑time role, you will be responsible for handling inbound customer inquiries and providing technical support to our clients in the telecommunications industry.

What you'll be doing

• Respond to customer inquiries via phone, email, and chat, providing prompt and courteous service.
• Troubleshoot and resolve a wide range of technical issues related to our telecommunication products and services.
• Accurately document customer interactions and maintain detailed records of resolutions.
• Identify and escalated complex issues to the appropriate team or subject matter experts.
• Proactively suggest process improvements and identify opportunities to enhance the customer experience.
• Contribute to the continuous training and development of the customer support team.

What we're looking for

• At least HS Graduate (old curriculum) / SHS Graduate, preferably with at least 6 months CCE.
• Excellent communication skills.

If you are excited to join our team and contribute to the success of our business, we encourage you to apply now.