Customer Support Dynamo (Call Center)

iQor

Mabalacat

Sur place

PHP 201 000 - 290 000

Plein temps

Il y a 10 heures

Soyez parmi les premiers à postuler

Obtenez une réponse de cet employeur

Votre CV et votre lettre de motivation, adaptés exactement à ce que l’employeur recherche.

Passez les filtres ATS

Résumé du poste

iQor is seeking a polite, professional Customer Service Call Center Agent in the Philippines to represent our clients by providing remarkable service to their customers via phone. The role involves handling a high volume of inbound or outbound calls, listening to customers, addressing inquiries, and delivering accurate, efficient responses while maintaining high standards of quality and productivity.

You will contribute to first-call resolution, build trusting relationships, and educate

Qualifications

Experience in customer service in a transaction-based environment such as a call center or retail location.
Ability to work independently and in a team environment.
Ability to maintain accuracy and production standards.
Predictable and consistent attendance.
Flexibility to work any shift, including nights and weekends.

Responsabilités

Answer inbound calls and greet customers with energy and enthusiasm.
Place outbound calls and communicate with energy and enthusiasm to customers.
Build lasting relationships with clients, customers, and team members based on trust and reliability.
Meet department productivity and quality standards.
Strive for first call resolution and take ownership of customer needs.
Educate customers about our clients' products and services.