Customer Support Associate – Retail Account (Vertis North)

Work Avenue and Business Solutions Incorporated; Quezon City; On-site; PHP 201,000 - 357,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative for a Retail Account to support customers with product inquiries, orders, and service requests in a fast-paced BPO environment.

The role handles inbound and outbound calls, documents interactions, and ensures accurate information while maintaining a positive customer experience.

Qualifications

• High School Graduate or Senior High School Graduate
• No Call Center experience required
• Good verbal and written communication skills
• B2 level English proficiency
• Customer-focused and problem-solving skills
• Willing to work onsite
• Willing to work in a shifting schedule, including weekends and holidays

Responsibilities

• Handle inbound and outbound calls from retail customers
• Assist with product, order, account, and service inquiries
• Process customer requests and provide accurate information
• Resolve customer concerns professionally and efficiently
• Document customer interactions and update account information
• Follow company policies, procedures, and quality standards
• Maintain a positive and professional customer experience
• Meet assigned performance and productivity targets

Skills

Verbal communication

Written communication

English proficiency (B2)

Customer-focused

Problem-solving

Willing to work onsite

Willing to work shifting schedule

Education

High School Graduate

Senior High School Graduate

Job description

As a Customer Service Representative for a Retail Account, you will assist customers with product inquiries, orders, account concerns, and service requests. The role involves handling both inbound and outbound calls, resolving customer concerns, processing requests, and providing accurate and professional assistance in a fast-paced BPO environment.

Qualifications

• High School Graduate or Senior High School Graduate
• No Call Center experience required
• Good verbal and written communication skills
• B2 level English proficiency
• Customer-focused and problem-solving skills
• Willing to work onsite
• Willing to work in a shifting schedule, including weekends and holidays

Key Responsibilities

• Handle inbound and outbound calls from retail customers
• Assist with product, order, account, and service inquiries
• Process customer requests and provide accurate information
• Resolve customer concerns professionally and efficiently
• Document customer interactions and update account information
• Follow company policies, procedures, and quality standards
• Maintain a positive and professional customer experience
• Meet assigned performance and productivity targets