Retail Account Representative | Start Your BPO Career

Metacom Careers; Cagayan de Oro; On-site; PHP 190,000 - 260,000; Full time

Benefits offered by this job

Paid training

HMO and government-mandated benefits

13th Month Pay

Career growth opportunities

Incentives and employee rewards

Job summary

Metacom Careers is seeking a Customer Service Representative for a Retail Account in the Philippines. The role involves assisting customers with product, order, payment, and account-related concerns, while providing friendly support via phone or other channels.

You will resolve issues professionally, process requests using company systems, and strive to ensure a positive experience in every interaction. Training is provided, with benefits and growth opportunities.

Qualifications

• High School or Senior High School graduate.
• Good English communication skills.
• Basic computer and typing skills.
• Willing to work onsite and on a shifting schedule.

Responsibilities

• Assist customers with product, order, payment, and account-related concerns.
• Provide accurate and friendly customer support through phone or other communication channels.
• Resolve customer issues professionally and efficiently.
• Process requests, updates, and transactions using company systems.
• Ensure a positive customer experience in every interaction.

Skills

Good English communication

Customer-focused

Willing to learn

Willing to work onsite and on a shift

Typing skills

Basic computer skills

Education

High School/Senior High School graduate

Tools

Typing skills

Basic computer skills

Job description

Customer Service Representative – Retail Account

Job Responsibilities

• Assist customers with product, order, payment, and account-related concerns.
• Provide accurate and friendly customer support through phone or other communication channels.
• Resolve customer issues professionally and efficiently.
• Process requests, updates, and transactions using company systems.
• Ensure a positive customer experience in every interaction.

Qualifications

• No Call Center/BPO experience required
• High School Graduate / Senior High School Graduate
• Good English communication skills
• Basic computer and typing skills
• Customer-focused and willing to learn
• Willing to work onsite and on a shifting schedule

Why Join Us?

• Paid training
• HMO and government-mandated benefits
• 13th Month Pay
• Career growth opportunities
• Incentives and employee rewards