Retail Customer Service Associate – Vertis North!

Work Avenue and Business Solutions Incorporated; Quezon City; On-site; PHP 167,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Quezon City is seeking a Customer Service Representative to handle inbound and outbound calls, understand customer needs, and provide accurate information with a professional, courteous approach. You will document interactions and follow established procedures to ensure quality service.

This role requires good verbal and written communication, the ability to work onsite at Vertis North, and a willingness to learn.

Qualifications

• High School Graduate or equivalent.
• No Call Center/BPO experience required.
• Willing to handle both inbound and outbound calls.
• Good verbal and written communication skills.
• English proficiency equivalent to B2 CEFR.
• Customer-oriented with a positive and professional attitude.
• Good listening and comprehension skills.
• Strong problem-solving and multitasking abilities.
• Basic computer literacy and familiarity with common computer applications.
• Willing to work onsite in Vertis North, Quezon City.
• Willing to work on weekends and holidays when required.
• Reliable, hardworking, adaptable, and willing to learn.
• Able to work effectively in a fast-paced customer service environment.

Responsibilities

• Handle inbound calls from customers regarding inquiries, requests, products, services, orders, and concerns.
• Make outbound calls to customers for follow-ups, updates, confirmations, or other account-related requirements.
• Provide accurate and timely information to customers.
• Identify customer needs and recommend appropriate solutions.
• Resolve customer concerns efficiently and professionally.
• Process customer requests and transactions accurately.
• Perform follow-up calls when necessary to ensure concerns are addressed.
• Document customer interactions and maintain accurate records.
• Escalate complex concerns to the appropriate department or team.
• Follow company policies, procedures, and quality standards.
• Meet assigned performance, productivity, and customer satisfaction goals.
• Maintain professionalism and a customer-focused approach in every interaction.
• Protect customer information and maintain confidentiality.

Skills

Communication skills

Verbal communication

Written communication

Customer orientation

Listening skills

Multitasking

Problem solving

Adaptability

Hardworking

Computer literacy

Education

High School Graduate or equivalent

Tools

MS Office

Job description

As a Customer Service Representative, you will communicate with customers through inbound and outbound calls. You will be responsible for understanding customer needs, providing accurate information, assisting with requests and concerns, and ensuring that all interactions are handled professionally and efficiently. You will also document customer interactions, follow established procedures, and coordinate with other teams when necessary to resolve customer concerns.

KEY RESPONSIBILITIES

• Handle inbound calls from customers regarding inquiries, requests, products, services, orders, and concerns
• Make outbound calls to customers for follow-ups, updates, confirmations, or other account-related requirements
• Provide accurate and timely information to customers
• Identify customer needs and recommend appropriate solutions
• Resolve customer concerns efficiently and professionally
• Process customer requests and transactions accurately
• Perform follow-up calls when necessary to ensure customer concerns are properly addressed
• Document customer interactions and maintain accurate records
• Escalate complex concerns to the appropriate department or team
• Follow company policies, procedures, and quality standards
• Meet assigned performance, productivity, and customer satisfaction goals
• Maintain professionalism and a customer-focused approach in every interaction
• Protect customer information and maintain confidentiality

QUALIFICATIONS

• High School Graduate or equivalent
• No Call Center/BPO experience required
• Willing to handle both inbound and outbound calls
• Good verbal and written communication skills
• English proficiency equivalent to B2 CEFR
• Customer-oriented with a positive and professional attitude
• Good listening and comprehension skills
• Strong problem-solving and multitasking abilities
• Basic computer literacy and familiarity with common computer applications
• Willing to work onsite in Vertis North, Quezon City
• Willing to work on weekends and holidays when required
• Reliable, hardworking, adaptable, and willing to learn
• Able to work effectively in a fast-paced customer service environment