Customer Support Associate - Non Voice Account - Easy account - Fresh grad

Sapient Global Services; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive pay with incentives

Career growth opportunities

Dynamic team environment

Team environment

Job summary

A dynamic support services company in Metro Manila is seeking Non-Voice Customer Service Representatives to manage customer inquiries through chat, email, or messaging platforms. Responsibilities include providing accurate information and resolving issues without phone interaction. Candidates should possess strong written English skills and be detail-oriented. The role offers competitive pay, incentives, and opportunities for career growth within a supportive team environment.

Qualifications

• Must be a High School or Senior High School graduate.
• Strong written communication skills in English are essential.
• Detail-oriented, solution-focused, and highly customer-focused.
• Basic computer skills and multitasking
• Willing to work onsite in Metro Manila

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information about products and services.
• Resolve issues efficiently and professionally.
• Document all interactions in the system.
• Escalate complex concerns to supervisors.
• Maintain quality and customer satisfaction metrics.

Skills

Strong written English communication

Detail-oriented

Solution-driven

Customer-focused

Basic computer skills

Education

High School or Senior High School graduate (College preferred)

Job description

We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone.

Responsibilities:

Respond to customer inquiries via chat or email

Provide accurate information about products, services, or accounts

Resolve issues efficiently and professionally

Document all interactions in the system

Escalate complex concerns to supervisors

Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on non-voice processes and platforms

Requirements:

High School or Senior High School graduate (College preferred)

Strong written English communication

Detail-oriented, solution-driven, and customer-focused

Basic computer skills and multitasking

Willing to work onsite in Metro Manila

Why Join Us

Competitive pay with incentives

Career growth and skill-building opportunities

Collaborative, supportive, and dynamic team environment