Non-Voice Agent- CSR

Telesys BPO; Makati; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Performance Bonus

Job Training

Job summary

Telesys BPO in Makati is hiring Customer Service Representatives for a non-voice account handling chat and email inquiries. The role focuses on delivering accurate product and service information while maintaining high customer satisfaction. Training is provided and the position is full-time and on-site.

Candidates with strong written communication and a customer-focused mindset are encouraged to apply; interview is on-site with same-day job offers for qualified applicants.

Qualifications

• No prior experience required; training provided.
• Onsite Makati interview process with same-day job offer.
• Full-time position based in Makati, Philippines.

Responsibilities

• Respond to customer inquiries via chat or email
• Provide accurate information on products, services, orders or accounts
• Resolve customer concerns professionally and efficiently
• Document interactions and transactions in the system
• Escalate complex issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction standards

Skills

Written communication

Customer service

Multitasking

Education

High School / Senior High School

Job description

On-site - Makati No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Professional Development

Job Training

Onsite Interview | 1-Day Hiring Process | Same-Day Job Offer

We are hiring Customer Service Representatives for a Non-Voice Account to handle customer inquiries, complaints, and support via chat or email. This role is perfect for candidates who prefer written communication over calls while delivering excellent customer service.

Key Responsibilities:

• Respond to customer inquiries via chat, email, or messaging platforms
• Provide accurate information on products, services, orders, or accounts
• Resolve customer concerns professionally and efficiently
• Document all interactions and transactions accurately in the system
• Escalate complex issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction standards

Work Schedule & Training:

• Full paid non-voice account and customer service training provided