Customer Care Representative (Voice, Non-Voice Account NO Exp Required)

Miranda HR; Manila; On-site; PHP 223,200 - 290,160; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

Miranda HR is seeking a Customer Care Representative for Manila on-site to handle voice and non-voice inquiries with dedication and courtesy.

Ideal for entry-level candidates with high school diploma who can communicate clearly, remain patient, and resolve issues quickly. Training will be provided to build product knowledge and service quality in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Entry-level (0–2 years) experience.
• Excellent verbal and written communication.
• Patient, empathetic, and customer-focused.

Responsibilities

• Provide excellent customer service through voice and non-voice channels.
• Assist customers with inquiries, issues, and product information in a timely manner.
• Document customer interactions and maintain accurate records of communications.
• Collaborate with team members to resolve customer issues and improve service quality.
• Participate in training sessions to enhance skills and knowledge relevant to the role.

Skills

Verbal & Written Communication

Patience

Empathy

Customer-focused

Education

High School Diploma or equivalent

Job description

Customer Care Representative (Voice, Non-Voice Account NO Exp Required)

On-site - Manila No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Description

• Provide excellent customer service through voice and non-voice communication channels.
• Assist customers with inquiries, issues, and product information in a timely manner.
• Document customer interactions and maintain accurate records of communications.
• Collaborate with team members to resolve customer issues and improve service quality.
• Participate in training sessions to enhance skills and knowledge relevant to the role.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong verbal and written communication skills.
• Qualities and Traits: Patience, empathy, and a customer-focused mindset.
• Responsibilities and Duties: Ability to handle diverse customer interactions effectively.
• Working Conditions: Comfortable working in a fast-paced environment.

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