Customer Support Specialist (Non-Voice)

SPi Global (now Straive); Parañaque; On-site; PHP 201,000 - 290,000; Full time

Job summary

Straive is hiring for an on-site Customer Service Associate in Parañaque City. The role focuses on day-to-day customer support via email and chat, with shifting schedules to cover business needs.

Ideal candidates are College graduates or undergraduates with excellent English communication and strong problem-solving skills. Fresh graduates are welcome to apply, with on-site work at the Straive Building in Pascor Drive.

Qualifications

• College undergraduate or graduate.
• Very good English communication skills, both written and oral.
• Proficient computer navigation skills and comfortable using digital chat platforms.
• Open to working on-site in Pascor Drive, Paranaque City (Shifting schedules).
• Fresh graduates are highly welcome to apply.

Responsibilities

• Provides day-to-day customer service support to customers' needs based on client account services or products.
• Handles assistance primarily through Email and Chat (Non-Voice).
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Ensures quality support and customer satisfaction to meet team metrics.

Skills

English proficiency

Customer service

Email & Chat support

Problem solving

On-site work

Education

College graduate / undergraduate

Tools

Email platforms

Basic computer skills

Job description

Schedule: Shifting

Work set-up: Onsite

Location: Straive Building, Pascor Drive, Parañaque City (Landmark: Near Duty Free Philippines, across NAIA Terminal 1)

Responsibilities:

• Provides day-to-day customer service support to customers' needs based on client account services or products.

• Handles assistance primarily through Email and Chat (Non-Voice).

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Ensures quality support and customer satisfaction to meet team metrics.

Qualifications:

• College undergraduate or graduate of any course.

• Very good English communication skills, both written and oral.

• Proficient computer navigation skills and comfortable using digital chat platforms.

• Open to working on-site in Pascor Drive, Paranaque City (Shifting schedules).

• Fresh graduates are highly welcome to apply!