Technical Support Representative (NON VOICE & VOICE ACCOUNT)

Miranda HR; Manila; On-site; PHP 167,400 - 290,160; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

Miranda HR in Manila is hiring a Technical Support Representative for both non-voice and voice accounts. This on-site role requires no prior experience and offers full-time employment. You will provide technical support, troubleshoot issues, document interactions, and collaborate with the team to improve customer satisfaction.

Flexible working hours, including weekends, are expected. Training will be provided to build product knowledge and customer service skills.

Qualifications

• 0–2 years of experience in a technical support role.
• Strong communication skills and customer service orientation.
• Problem-solving attitude and ability to multitask.

Responsibilities

• Provide technical support for customers via non-voice and voice channels.
• Assist in troubleshooting technical issues with products or services.
• Document customer interactions and technical problem resolutions in the system.
• Work collaboratively with team members to improve processes and increase customer satisfaction.
• Stay updated on product knowledge and potential updates or changes.

Skills

Strong communication

Education

High school diploma or equivalent

Job description

Technical Support Representative (NON VOICE & VOICE ACCOUNT)

On-site - Manila No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Description

• Provide technical support for customers via non-voice and voice channels.
• Assist in troubleshooting technical issues with products or services.
• Document customer interactions and technical problem resolutions in the system.
• Work collaboratively with team members to improve processes and increase customer satisfaction.
• Stay updated on product knowledge and potential updates or changes.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years of experience in a technical support role.
• Skills and Competencies: Strong communication skills and customer service orientation.
• Qualities and Traits: Problem-solving attitude and ability to multitask.
• Working Conditions: Ability to work flexible hours including evenings and weekends.