Customer Service Representative

Stack Sourcinggg; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Stack Sourcinggg in Taguig, Philippines is seeking detail-oriented individuals for our Customer Service team focused on chat and email support with minimal voice work. This is a full-time on-site position at our Taguig office.

This role emphasizes written communication, accurate product information, and clear documentation in the system. Night shifts are available, with a streamlined recruitment process and opportunities for performance incentives.

Qualifications

• Strong written English with good grammar and clarity.
• Typing speed 30–35 words per minute.
• Willingness to work night shifts and weekends.

Responsibilities

• Manage and resolve customer inquiries via chat and email.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly in the system.
• Maintain high satisfaction through professional written communication.

Skills

Strong written English

Typing 30–35 WPM

Customer service mindset

Education

High School Diploma (Old Curriculum) or Senior High School

Job description

On-site - Taguig No Exp Required High/Senior High School Full-time

Hiring: Chat and Email Support | 90% Non-Voice Complete our 100% Virtual Recruitment Process today.

We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an Easy Account with a streamlined workflow, this is the position for you.

Why You Should Apply

Primarily Non-Voice: 90% of tasks involve Chat and Email support.

Virtual Process: From application to onboarding.

Easy Account: Simplified workflows designed for efficiency and high success rates.

Compensation: Competitive base salary, night shift differential, and performance incentives.

Primary Responsibilities

• Manage and resolve customer inquiries via digital messaging channels.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly and concisely in the system.
• Maintain high satisfaction ratings through professional written correspondence.

Requirements

• Education: High School Graduate (Old Curriculum) or Senior High School Graduate.
• Communication: Strong written English skills with a focus on grammar and clarity.
• Technical: Basic computer proficiency and a typing speed of at least 30-35 WPM.
• Flexibility: Willingness to work in shifting schedules, including nights and weekends.
• Experience: Previous BPO experience is welcome but not mandatory.

Tips

Some of our features may not work properly on your device.