Customer Support Specialist — Frontline Client Care

Concentrix Philippines; Davao City; On-site; PHP 167,000 - 257,000; Full time

Job summary

Concentrix Philippines in Davao is hiring a Customer Support Specialist for a full-time role to assist clients’ customers across multiple channels. You will be the voice of our clients, delivering helpful information and ensuring satisfaction.

Ideal candidates bring strong English communication, a customer-first mindset, and the ability to multitask in a fast-paced environment. Training and development opportunities are provided to grow with the company.

Qualifications

• High school diploma or equivalent required.
• Excellent English communication (verbal and written).
• Prior customer service or call centre experience preferred but not required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound customer inquiries via multiple channels with professionalism.
• Provide accurate product/service information and answer questions promptly.
• Resolve issues and complaints, escalating complex matters as needed.
• Document all customer interactions accurately in the system.
• Follow company policies and client guidelines.
• Meet or exceed performance metrics such as call handling time and CSAT.
• Collaborate with teammates and support team goals.
• Participate in ongoing training to improve product knowledge and service skills.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Teamwork

Empathy

English proficiency

Adaptability

Willingness to learn

Education

High school diploma or equivalent

Job description

Concentrix Philippines in Davao is hiring a Customer Support Specialist for a full-time role to assist clients’ customers across multiple channels. You will be the voice of our clients, delivering helpful information and ensuring satisfaction.

Ideal candidates bring strong English communication, a customer-first mindset, and the ability to multitask in a fast-paced environment. Training and development opportunities are provided to grow with the company.