Customer Delivery Specialist — Fast-Paced Support

Concentrix Philippines; Davao City; On-site; PHP 240,000 - 340,000; Full time

Job summary

Concentrix Philippines is seeking talent for the Talent Delivery - One Makati program in Makati City, Philippines. The role involves handling customer inquiries, maintaining product knowledge, and ensuring service quality to meet KPIs.

The position emphasizes strong communication, empathy, and detail orientation, with shifts rotating as needed in a high-volume environment. This entry-level opportunity targets individuals with a high school diploma and limited experience, offering growth within

Qualifications

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Job description

Concentrix Philippines is seeking talent for the Talent Delivery - One Makati program in Makati City, Philippines. The role involves handling customer inquiries, maintaining product knowledge, and ensuring service quality to meet KPIs.

The position emphasizes strong communication, empathy, and detail orientation, with shifts rotating as needed in a high-volume environment. This entry-level opportunity targets individuals with a high school diploma and limited experience, offering growth within