Customer Support Associate I — Bacolod

cnx; Iligan; On-site; PHP 240,000 - 360,000; Full time

Job summary

Talent Connect is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls or the Internet, providing service support and resolution of routine problems related to client products or services.

The role emphasizes clarifying customer requirements, maintaining product knowledge, and documenting interactions in the call tracking system while delivering courteous service in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.
• Dependable with strong attention to detail.
• Flexible and able to adapt to changes quickly.
• Ability to rotate shifts, as needed.
• Job requirements may vary by country and will not contravene local laws.

Responsibilities

• Interface with customers via inbound/outbound calls or through the Internet depending on client requirements.
• Provide customer service support and resolution of routine problems regarding client's product or services.
• Clarify customer requirements; probe for understanding and provide resolution.
• Maintain basic knowledge of client products and/or services.
• Document and retrieve information in call tracking database.
• Respond to customer inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

Computer navigation

Written and verbal communication

Teamwork and independence

Patience

Multitasking

Adaptability

Shift flexibility

Education

Two years of college education

Job description

Talent Connect is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls or the Internet, providing service support and resolution of routine problems related to client products or services.

The role emphasizes clarifying customer requirements, maintaining product knowledge, and documenting interactions in the call tracking system while delivering courteous service in a fast-paced environment.