Customer Experience Specialist - Support & Solutions

cnx; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

cnx in Quezon City, Philippines, is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering service that meets KPIs and resolves routine issues for clients. The role emphasizes empathy, clear communication, and the ability to work with a team or independently in a fast-paced environment.

A high school diploma with some experience is preferred. You'll maintain product knowledge, document interactions, and seek opportunities to offer additional

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate clearly, both written and verbally.
• Detail-oriented and dependable.

Responsibilities

• Ensure service delivered to customers meets KPIs.
• Clarify customer requirements; probe for understanding and resolve.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work; note accounts as required.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call-tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Patience

Problem solving

Empathy

Education

High school diploma

Tools

PC knowledge

Job description

cnx in Quezon City, Philippines, is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering service that meets KPIs and resolves routine issues for clients. The role emphasizes empathy, clear communication, and the ability to work with a team or independently in a fast-paced environment.

A high school diploma with some experience is preferred. You'll maintain product knowledge, document interactions, and seek opportunities to offer additional