Empathetic Customer Support Specialist

cnx; Mandaluyong; On-site; PHP 223,000 - 290,000; Full time

Job summary

cnx in Mandaluyong City is seeking a Megamall Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering professional customer service and resolving routine issues related to client products or services.

You will follow KPI standards, maintain product knowledge, document interactions, and help drive customer satisfaction in a fast-paced environment. The role requires a high school diploma and strong communication, teamwork, and multitasking abilities.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

Responsibilities

• Interact with customers via inbound calls, outbound calls, or through the Internet to provide customer service support.
• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolutions using resources.
• Greet customers professionally and maintain courteous communication.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and document accounts as required.
• Contribute to activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Skills

Customer service

Communication skills

Computer skills

Multi-tasking

Teamwork

Attention to detail

Adaptability

Education

High school diploma

Job description

cnx in Mandaluyong City is seeking a Megamall Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering professional customer service and resolving routine issues related to client products or services.

You will follow KPI standards, maintain product knowledge, document interactions, and help drive customer satisfaction in a fast-paced environment. The role requires a high school diploma and strong communication, teamwork, and multitasking abilities.